Section B (Essay) Answer one question only.

• 5 (a) Analyse the role of small businesses in a country’s economy. (11 points)
• b) Discuss the importance to an expanding business of effectively communicating its objectives to its workforce. [12]
• 6 ‘An accurate cash flow forecast is the most important financial document for a clothing retailer when planning to enter a new market.’
• Discuss the extent to which you agree with this view.
• 7 (a) Analyse the benefits to a business of focusing on staff morale and welfare. [20] [8]
• (b) Discuss whether the ideas of David McClelland could help managers of a hospital to satisfy the human needs of its employees. [12]